Customer Support Management System

Cloud platform where you can create touch base with your valuable customer, Enrich your CRM by entertaining business customer real time, Empower your customer support system by cloud Customer Representative team, Grow your business with your growing customer

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About Grahak Sewa

"Grahaksewa" is a customer support management system which allows businesses to communicate with customers both online and offline and help to improve communication by tracking communication history. Business can provide real time support and resolutions to their customer.We help you to improve and manage your customer support experience.

Engage Customer

You can engage your customer in single window by providing resolution to their query real time.Do not make them wait long for their queries.Feel them special by managed customer support team.

Manage your customer support

You can manage your customer support from cloud support team who can service business customer from any where, any place and any number.

Improve customer experience

You can track your customer experience with analytical and extensive reports.We help you to get insight of your current support system to plan it better.

Communication Flow

  • Business can leverage live chat system to their business application (Web & Mobile by simple integration.
  • Customer participate in communication by initiating in business application.>/li>
  • Available Customer representative (CR) can entertain customer query from cloud portal real time.
  • When business wont be able to entertain customer,communication is still safe and fast with offline mode.
  • CR add happy customer bucket by marking communication as resolved
  • .
  • Customer can help to improve communication by rating and providing feedback of chat session.

communciation flow

Our Services

We provide chat service which allow you to grow your sales by effective engagement of customer and sales support team. You can enable your sales force to grab more business opportunity by letting them engage with customer via seamless chat service.

uninterrupted chat

We provide uninterrupted chat channel with customer instantly. There is no delay and auto reconnect in case of connection lost.

Rich messages support

Consumers in the modern era are incredibly busy and tech-savvy. Make communication interesting by Rich message chat support.

File sharing

Attach documents like doc, pdf, xls, images, videos and gifs in same window to make communication easier.

Notification Alert

Sound and Visual Notification alert make sure customer won't skip or misread communication.

Track message Delivery

Both chat party know about message flow. Message sending, delivery & read status helps for smooth chat.

Chat history and transcripts

Browse through your previous communication with a visitor using chat histories. Send chat communication via email as a transcript.

Our Price

We value all type of business customer's.We have different packages to support your customer experience.

Normal

Simple affordable scheme

Rs 1500 /
Month
  • Single application
  • Single support person
  • Unlimited Message
  • 1 month chat history
Business

Maximize your business opportunity

Rs 5000 /
Month
  • Single application
  • Upto 10 support person
  • Unlimited Message
  • 3 month chat history
Premium

Manage your own customer management system

Rs 0.00* /
Month
  • Separate Domain Hosting
  • Own User panel
  • Unlimited support person
  • Unlimited Message

Get In Touch

We're waiting to help your business communication..

Contact Info

Location

Kalikasthan, Dillibazar
Kathmandu, 44600.

Email

info@codewarelab.com

Numbers

+977 (9802034393)

Let's Get In Touch